Questions & Answers

Free shipping on orders over $79.00
Order processing time: 1-5 work days (Before we ship your order, we have to quality check and pack up carefully.)

Shipping Time:
Standard Shipping (7-15 work days)
Expedited Shipping（Fastest, recommended, 6-10 work days）
Total delivery time = Processing time + Shipping time.
*When estimating your order arrival time, please include both processing and shipping times.

We offer standard shipping for all orders. You can choose the standard shipping method on the Order Information page during checkout.

Click to see more shipping info.

1. We send an order confirmation email after every order. The email contains your order number.

If you don’t find your email, please check all inboxes, including junk/spam folders! Still no? No worries! Please get in touch with us via live chat or support@medineedstore.com.

2. If you have a MEDINEED account, log in and see your order history. The code starting with MD is your order number. e.g. MD58780.

If you don’t have a MEDINEED account, simply create one with the same email address you used to place the order.

Please get in touch with us at support@medineedstore.com with the change details if your order has yet to be shipped. Then, we will help you to do our best to modify your order.

Kindly note that we aim to produce your order within 6 hours and ship it as soon as possible.

1. Go to the product page that you would like to order.

2. Select the size and colour. Enter the number of items that you would like to order.

3. Click the “Add to Cart” button to add them.

4. You will see your cart page. Please check your products and quantity information. Then, click the “Check Out” button.

(If you want to buy them with Paypal, you will see buttons under the product list. In those cases, click the desired button and fill out the form on the new page.)

5. Please complete the form (contact and shipping information). If your discount code is available on the right-hand side, enter it. Then, click the “Continue to Shipping” button.

6. Check all your info and select your shipping method. Then, click the “Continue to Payment” button.

7. Fill in your credit card information. Then, click the “Pay Now” button.

8. Congratulations! You have a new toy.

If you experience issues processing your order, please get in touch with us via live chat, email (support@medineedstore.com), or +1 ‪‪(850) 792-2288. Our client desk team is always with you.

Tracking numbers are automatically sent when your product is shipped. If you received an email about your order status, you can find your tracking number in the email. Then, go to our tracking portal, enter your code and see where it is.

If you experience any issues tracking your order, please send us a quick message and we’ll be happy to track it for you.

Due to severe weather or flight and logistics delays, you may experience delivery delays. However, we are committed to getting your purchased products as soon as possible.

We have various craftsmen and warehouses located across different states in the USA. As a result, each product may be manufactured in other states. We ship items in separate packages to ensure prompt delivery and avoid delays.
If you receive a package with missing products, don’t worry! The remaining items are on their way.
If you don’t receive all of your products within the expected delivery time, please contact our client services team.

No, please enter only one receiver name for each order.

You have a magical discount code but could not find how to use it. Be relax! We are here to assist you.

At the first step of checkout, you’ll see a discount code box on the right-hand side. Enter your code, click “Apply”, and see what happens.

If your code doesn’t work, please ensure it is not expired.

If you have more questions, send us a quick message.

For wholesale inquiries please contact support@medineedstore.com

Yes. All Medineed insulin pen coolers are TSA-approved.

Yes. All of Medineed insulin and drug portable coolers are rigorously tested, and the cooling performance of our products is accurate and reliable.

Yes, they can. The shape of our frontal insulin cooler is a simple bottle, no need to worry about that.

Yes, they can. Travel medication coolers are approved by the TSA. You can take them through airport security and board the plane with your refrigerated medications.

The Medineed Insulin Pen Cooler can hold up to 4 normal-sized insulin pens.

Total keep cool for up to 60H.

All of our portable coolers for insulin and medications are lab-tested to keep your medications accurately and reliably. However, we know from experience that travelling with refrigerated medications is a hassle, and temperature control gives peace of mind.

Of course not, MEDINEED’s medicine travel coolers can be used for any medications that need to be kept either at fridge temperature or room temperature:

Allergies (Epipen)
Migraines (Aimovig, Egmalty)
Glaucoma eyes drops
Multi Sclerosis injections
Testosterone Replacement Therapy
Erectile Dysfunction (Caverject)
Osteoroporosis (Prolia, Xgeva, Forteo)
Cholesterol (Repatha)
Weight Loss (Saxenda)
Vaccines
Botox
Excema (Dupixent)


If your medicine is not on this list, do not hesitate to contact us and ask! In any case, always ask for your doctor’s advice.

Our medical insulin coolers can safely store your insulin and medications at room temperature (under 80°F/26°C) or refrigerator temperature (35-46°F/2-8°C). You can view specific performance and duration on each product's description page.

The currency is shown according to your location. However, if you want to see them in another currency, click the currency button on the upper right corner of the website.

You can pay in many ways! We accept all major credit/debit cards, such as American Express, Visa, MasterCard, Discover, GPay, Paypal, and Apple Pay. Our priority is that you shop more securely, so you can use whatever you trust. If you do not find your desired payment method, please send us a quick message.

Yes, MEDINEED ensures that all customers purchase their crystals securely. We use secure encryption and fraud protection for all payment methods. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for all organizations that handle credit and debit card information. All stores are using PCI automatically and sensitive data is protected by  PCI DSS compliance.

Afterpay allows you to pay for your MEDINEED order in 4 installments instead of all at once.

When you check out with AfterPay, you will pay for it over 4 installments, every two weeks. There is no interest, no additional fee if you pay on time!

Steps:
1. Select Afterpay as your payment method by using your existing payment card details.
2. Complete your checkout.
3. Make 4 Payments every 2 weeks, interest-free.

What You’ll Need?
1. Must be at least 18 years of age
2. Be a US resident
3. A US debit or credit card

Note: If funds are not available or you do not make your payment when it is due, late fees may apply. Click here for complete terms.FOR FULL TERMS AND CONDITIONS PLEASE VISIT AFTERPAY.

Of course! MEDINEED is a US-based company to ship worldwide!

Typically, we ship to destinations within the United States, Canada, Australia, New Zealand, and Europe. For shipments to other countries, please reach out to us directly. We’ll be happy to determine your shipping cost and make any necessary adjustments to accommodate your purchase.

We use all major carriers and local courier partners. During checkout, you will be asked to select a delivery method.

Yes, the full address, including street and receiver names, is necessary to ship to a packing station or a residential address.

Please be sure that all shipments are insured and risk-free. The shipping cost varies depending on the country to ship to and shipping options. We offer insured and express shipping for the US, Canada, Australia, and the UK. For now, express shipping is not available for international shipments, but please don’t be sad. We’re working on that. Please keep an eye out for our new updates.

Shipping is free on orders over $79 worldwide.

You can view our refund policy by clicking here.

If the product has a quality problem or is not working correctly, please contact us immediately and send us pictures or videos of the defective product. We will send you a replacement as soon as possible.

We apologize if you experience any inconvenience. Please reach out to us with your order number. We’ll promptly liaise with our warehouse manager to verify the shipment status, which may take up to 24 hours. In case of a missing item during transit, we’ll initiate a claim with the carrier, which could span up to 7 days. If the item is confirmed as lost, we’ll swiftly address the issue to ensure resolution as soon as possible.

Within thirty days of receiving the product, we will deal with the problem of the product for you free of charge, as long as it is not caused by human negligence.

If the product does not work correctly due to quality problems, you can contact us by email and attach relevant pictures and videos to your letter. We will deal with the issue for you immediately. 

Please click the ‘Chat with us’ button at the bottom right corner. We will answer your questions immediately.

Please click here to visit our ‘Contact Us‘ page and send us a message. We will respond within 24 business hours.