What is my estimated delivery time?
Total delivery time = Processing time + Shipping time.
Order Processing time: After your payment has been authorized, we will prepare your order. Most orders take 1-5 work days to prepare before shipping. (Because our items have more hand-made processes and high-quality standard requirements.) Processing time differs from product to product.
Shipping time:
Standard Shipping (7-15 work days)
Expedited Shipping（Fastest, recommended, 6-10 work days）
*When estimating your order arrival time, please include both order processing time and shipping time.
Due to severe weather or flight and logistics delays, you may experience delivery delays. However, we are committed to getting your purchased products as soon as possible.
Free shipping on orders over $79.00
Below shipping fees apply to all orders (no purchase amount, weight, units required).
|
Country |
Standard（orders below $79） |
Shipping Speed |
Standard（orders over $79） |
Shipping Speed |
|
U.S( Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands) |
$8.88 |
7-15 |
Free |
7-15 |
|
Australia |
$8.88 |
7-15 |
Free |
7-15 |
|
U.K |
$8.88 |
7-15 |
Free |
7-15 |
|
Hong Kong |
$8.88 |
7-15 |
Free |
7-15 |
|
Singapore |
$8.88 |
7-15 |
Free |
7-15 |
|
Malaysia |
$8.88 |
7-15 |
Free |
7-15 |
|
Canada |
$8.88 |
7-15 |
Free |
7-15 |
|
Germany |
$8.88 |
7-15 |
Free |
7-15 |
|
France |
$8.88 |
7-15 |
Free |
7-15 |
|
Italy |
$8.88 |
7-15 |
Free |
7-15 |
|
Netherlands |
$8.88 |
7-15 |
Free |
7-15 |
|
Spain |
$8.88 |
7-15 |
Free |
7-15 |
|
Ireland |
$8.88 |
7-15 |
Free |
7-15 |
|
Denmark |
$8.88 |
7-15 |
Free |
7-15 |
|
Belgium |
$8.88 |
7-15 |
Free |
7-15 |
|
Finland |
$8.88 |
7-15 |
Free |
7-15 |
|
Sweden |
$8.88 |
7-15 |
Free |
7-15 |
|
Austria |
$8.88 |
7-15 |
Free |
7-15 |
|
Japan |
$8.88 |
7-15 |
Free |
7-15 |
|
South Korea |
$8.88 |
7-15 |
Free |
7-15 |
*During peak seasons and promotional sales, delivery might take a little longer.
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.
Taxes and Duties
We will directly collect all tariff fees, and the logistics side we cooperate with will help pay tariffs, and customers do not need to go to the customs to pay tariffs.
Taxes imposed are interpreted by EU organisations.
Please note that according to customs regulations, MEDINEED cannot declare purchased items as a gift.
How To Change My Delivered Address?
Once you realized your delivered address is wrong, please contact our Customer Care (support@medineedstore.com) immediately! We will help to change your delivered address before dispatch. Please kindly note that we can’t change the address once the item was dispatched.
My Order Has Not Arrived Yet? Why?
Due to adverse weather conditions or logistical delays with flights, delivery of your purchased products may be delayed. While some packages may arrive early, others might experience shipping delays, primarily if you reside in a more remote area. If you encounter any issues, please ‘CONTACT US‘ or email support@medineedstore.com. We are committed to ensuring your satisfaction and offer guaranteed reshipment or refund for your purchased products.
I Have Received Only Part Of My Shipment, Where Are The Other Items?
We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, some parcels can experience shipping delays while others do not. If you’d like to know the status of your other items, please email us with your name and order number.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. However, our products are not always sent together because different shipping options are sometimes used, depending on the product and the availability thereof.
You will receive a shipment notification email when the product is shipped..
Will This Item Get To Me Before _________?
If you plan to give one of our items as a holiday or occasional gift, we recommend buying the items 4 weeks early at a minimum to when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
What do I do when I received a different product than what I ordered?
Please contact customer support at support@medineedstore.com.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
We are committed to providing quality service to every customer, if you encounter problems during the purchase, please feel free to contact us, we will provide you with the best solution.
Please note that;
Pay attention when ordering addresses, MEDINEED cannot be responsible for incorrect addresses.
You will be responsible for paying for your own shipping costs for returning/resizing your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
The shipping rate before the discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
You’ll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number. For more details, please view: Track my order.
We want you to feel comfortable and confident when shopping at MEDINEED, that’s why we offer a 30-day return & exchange policy. If for any reason you’re not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date. For more details, please view: Refund Policy.
If you have any questions, please feel free to contact us: support@medineedstore.com